Shipping policy

Shipping Policy

Thank you for shopping at Caelithra. We are committed to delivering your order in a timely and efficient manner. Please review our shipping policy below for details on how we process and deliver your purchases.

Shipping Method

We offer a single, reliable shipping option for all orders: Standard Shipping. This method ensures your items are delivered safely and within a reasonable timeframe.

Shipping Costs

Shipping fees are calculated based on the total weight of your order and your delivery address. The exact cost will be displayed at checkout before you complete your purchase. Please note that free shipping is not available for any orders.

Processing Time

Orders are processed within 1–3 business days after payment confirmation. During peak seasons or promotional periods, processing may take slightly longer. You will receive a confirmation email once your order has been shipped.

Delivery Time

Standard Shipping typically takes 5–10 business days for domestic deliveries and 10–20 business days for international deliveries. Delivery times are estimates and may vary due to customs processing, weather conditions, or other unforeseen delays.

Order Tracking

Once your order is shipped, you will receive a tracking number via email at the address you provided. You can use this tracking number to monitor the progress of your delivery through our carrier’s website.

Shipping Address

Please ensure your shipping address is accurate and complete at the time of purchase. Caelithra is not responsible for delays or losses caused by incorrect or incomplete addresses. If you need to update your address after placing an order, please contact us immediately at [email protected].

International Shipping

We ship to many countries worldwide. International orders may be subject to customs duties, taxes, or import fees, which are the responsibility of the recipient. Please check your local customs regulations before placing an order.

Lost or Damaged Items

If your order arrives damaged or is lost during transit, please contact us at [email protected] within 7 days of the expected delivery date. We will work with the carrier to resolve the issue and provide a replacement or refund as appropriate.

Contact Us

If you have any questions about our shipping policy, feel free to reach out to our support team at [email protected]. We are here to help.