Refund policy
At Caelithra, we are committed to ensuring your satisfaction with every purchase from our collection of T-Shirts & Tops, Skirts, and Shorts. Please review our refund policy below for a smooth and transparent experience.
Eligibility for Refunds
You may request a refund within 30 days of receiving your order. To be eligible, items must be unused, unworn, and in their original condition with all tags attached. We reserve the right to refuse refunds for items that show signs of wear, washing, or damage caused by improper handling.
Non-Refundable Items
The following items are not eligible for refunds:
- Final sale or clearance items
- Items damaged due to customer misuse or alteration
- Gift cards or promotional credits
How to Initiate a Refund
To start a refund request, please email us at [email protected] with your order number and a brief description of the issue. Our team will review your request and provide instructions for returning the item(s). Please note that you are responsible for return shipping costs unless the item is defective or incorrect.
Refund Processing
Once we receive and inspect your returned item(s), we will notify you of the approval or rejection of your refund. If approved, the refund will be processed to your original payment method within 5–10 business days. Please allow additional time for your bank or payment provider to post the funds.
Exchanges
We do not offer direct exchanges. If you need a different size or style, please initiate a refund for the original item and place a new order through our website.
Damaged or Incorrect Items
If you receive a damaged, defective, or incorrect item, please contact us at [email protected] within 7 days of delivery. We will arrange a free return or replacement, subject to verification.
Contact Us
For any questions regarding this policy, please reach out to our support team at [email protected]. We are here to help.