Privacy policy

At Caelithra, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, store, and safeguard your data when you visit our online store and purchase T-Shirts & Tops, Skirts, and Shorts. By using our services, you agree to the practices described in this policy.

1. Information We Collect

We collect only the information necessary to process your orders and improve your shopping experience. This includes:

  • Personal Identification Information: Your full name, billing and shipping address, and email address ([email protected]).
  • Payment Information: Credit card details or other payment method data, processed securely through our third-party payment providers. We do not store full payment card numbers on our servers.
  • Order Details: Items purchased (T-Shirts & Tops, Skirts, Shorts), quantities, sizes, colors, and order history.
  • Technical Data: IP address, browser type, device information, and cookies (as described in Section 6).

2. How We Use Your Information

We use your data solely for the following purposes:

  • Processing and fulfilling your orders, including shipping and delivery.
  • Communicating with you about your order status, returns, or customer service inquiries via email ([email protected]).
  • Improving our website, product offerings, and user experience.
  • Complying with legal obligations, such as tax and accounting requirements.
  • Sending occasional promotional emails about new arrivals or sales, only if you have opted in. You can unsubscribe at any time.

We do not use your information for automated decision-making or profiling that significantly affects you.

3. Data Storage and Retention

Your personal data is stored securely on our servers and those of trusted third-party service providers (e.g., payment processors, shipping carriers). We retain your information only as long as necessary to fulfill the purposes outlined in this policy, or as required by law. Typically, order data is retained for up to 5 years after your last purchase for accounting and warranty purposes. After this period, your data is securely deleted or anonymized.

4. Data Protection Measures

We implement industry-standard security measures to protect your data, including:

  • SSL/TLS encryption for all data transmitted between your browser and our website.
  • Secure storage with access controls and firewalls.
  • Regular security audits and updates to our systems.
  • Limited employee access to personal data on a need-to-know basis.

While we strive to protect your data, no method of transmission over the internet is 100% secure. We cannot guarantee absolute security but will promptly notify you of any data breach as required by applicable law.

5. Sharing Your Information

We do not sell, trade, or rent your personal information to third parties. We may share your data only with:

  • Service Providers: Payment processors, shipping carriers (e.g., for delivering your T-Shirts & Tops, Skirts, or Shorts), and IT support companies, who are contractually bound to protect your data.
  • Legal Authorities: When required by law, court order, or to protect our rights and safety.

6. Cookies and Tracking Technologies

Our website uses cookies and similar technologies to enhance your browsing experience. These include:

  • Essential Cookies: Necessary for website functionality, such as remembering your cart items.
  • Analytics Cookies: To understand how you use our site (e.g., pages visited, products viewed) and improve our services.
  • Preference Cookies: To remember your language and display preferences.

You can manage cookie settings through your browser. Disabling certain cookies may affect site performance. We do not use cookies for targeted advertising without your explicit consent.

7. Your Rights

Depending on your location, you may have the following rights under applicable privacy laws (e.g., GDPR, CCPA):

  • Access: Request a copy of the personal data we hold about you.
  • Correction: Request correction of inaccurate or incomplete data.
  • Deletion: Request deletion of your data, subject to legal retention requirements.
  • Restriction: Limit how we use your data in certain circumstances.
  • Portability: Receive your data in a structured, machine-readable format.
  • Objection: Object to processing for direct marketing or legitimate interests.

To exercise any of these rights, please email us at [email protected]. We will respond within 30 days. We may need to verify your identity before processing your request.

8. International Data Transfers

If you are located outside the country where our servers are based, your data may be transferred to and processed in other jurisdictions. We ensure appropriate safeguards (e.g., Standard Contractual Clauses) are in place to protect your data in accordance with applicable laws.

9. Children's Privacy

Our services are not directed to individuals under the age of 16. We do not knowingly collect personal data from children. If we become aware that a child has provided us with data, we will delete it promptly. Please contact us at [email protected] if you believe this has occurred.

10. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Any changes will be posted on this page with a revised date. We encourage you to review this policy periodically.

11. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or your data, please contact us at:

Email: [email protected]

We are committed to addressing your inquiries promptly and transparently.