Contact us

We are here to assist you with any questions or concerns regarding your shopping experience at Caelithra. Whether you need help with an order, product details, or general inquiries, our team is ready to provide prompt and professional support.

Email Support

For all inquiries, please reach out to us via email. Our support team will respond within 24 hours during business days.

Email: [email protected]

Mailing Address

If you need to send correspondence or returns, please use the following address:

Company Name：JUWAN (HK) LIMITED
Company Address：FLAT/RM B 12/F LUK HOP INDUSTRIAL BUILDING 8 LUK HOP STREET SAN PO KONG KL

Business Hours

Our support team is available during the following hours (Pacific Time):

Monday to Friday: 9:00 AM – 6:00 PM
Saturday: 10:00 AM – 4:00 PM
Sunday: Closed

Order & Product Inquiries

For questions about T-Shirts & Tops, Skirts, or Shorts, please include your order number (if applicable) and a brief description of your inquiry in your email. This helps us assist you more efficiently.

Returns & Exchanges

If you wish to initiate a return or exchange, please email us at [email protected] with your order details. We will provide you with the necessary instructions and address for the return process.

Thank you for choosing Caelithra. We look forward to assisting you.