Faq

Ordering & Payment

How do I place an order?
Simply browse our collections of T-Shirts & Tops, Skirts, and Shorts, select your desired items and sizes, and proceed to checkout. Follow the on-screen instructions to complete your purchase.

What payment methods do you accept?
We accept major credit cards (Visa, MasterCard, American Express), PayPal, and Apple Pay. All transactions are processed securely.

Can I change or cancel my order after placing it?
Orders are processed quickly to ensure fast delivery. If you need to modify or cancel an order, please email us at [email protected] as soon as possible. We will do our best to accommodate your request before the order is shipped.

Shipping & Delivery

What are your shipping options and costs?
We offer standard and express shipping. Shipping costs are calculated at checkout based on your location and the weight of your order. Free standard shipping is available on orders over $75.

How long does delivery take?
Standard shipping typically takes 5–10 business days within the US and 10–20 business days internationally. Express shipping takes 2–4 business days. Please note that delivery times may vary during peak seasons.

Do you ship internationally?
Yes, we ship to most countries worldwide. International customers are responsible for any customs duties or taxes that may apply.

Returns & Exchanges

What is your return policy?
We accept returns within 30 days of delivery for unworn, unwashed items with tags attached. To initiate a return, please email [email protected] with your order number and reason for return.

How do I exchange an item?
For exchanges, please return the original item and place a new order for the desired size or style. This ensures the fastest processing. Contact us at [email protected] for assistance.

Who pays for return shipping?
Return shipping costs are the responsibility of the customer, except in cases of defective or incorrect items, where we will cover the cost.

Product & Sizing

How do I find the right size?
We provide a detailed size guide on each product page. For T-Shirts & Tops, Skirts, and Shorts, please refer to the measurements (chest, waist, hip, and length) to choose your best fit.

Are your products true to size?
Our sizing is generally true to standard US sizing. However, we recommend checking the specific measurements for each item, as fabric and cut may vary slightly.

What if an item is out of stock?
If an item is out of stock, you can sign up for a restock notification on the product page. We restock popular styles regularly.

Customer Support

How can I contact you?
For any questions or concerns, please email us at [email protected]. We aim to respond within 24 hours on business days.

Do you have a physical store?
Caelithra is an online-only store. We do not have physical retail locations.